Jason Lowengrub

• Lead UX and Human-Centered Design across digital consulting engagements, managing and mentoring UX designers, researchers, and visual designers while partnering with product, engineering, business, and client leadership.
• Lead end-to-end product design from discovery and problem definition through research, concept development, prototyping, usability testing, high-fidelity design, design systems, and implementation support.
• Establish product KPIs and baseline measures across adoption, registration, engagement, and customer satisfaction; on a healthcare payment portal, the redesign delivered a 35% reduction in checkout time, 3% annual revenue growth, and a 42% reduction in customer-support workforce cost.
• Conduct mixed-method research at scale, including stakeholder interviews, workflow analysis, and an incentivized 15-question survey sent to 1,000+ customers to shape feature prioritization and the product backlog.
• Translate research, business requirements, user needs, and technical constraints into product strategy, prioritized features, roadmaps, and actionable development backlogs.
• Champion rapid experimentation through sketching, wireframing, interactive prototypes, and iterative user feedback, helping teams validate assumptions before significant engineering investment.
• Create and evolve scalable design systems and reusable interaction patterns that improve consistency and accelerate product development across complex applications.

Selected Impact & Product Work

• Led UX for the ground-up rebuild of a finance account planning and forecasting platform, from a four-week discovery (personas, stakeholder interviews, heuristic evaluation, journey maps, wireframes, backlog) through an eight-week implementation, then led design on post-launch enhancements including Pricing Scenarios, a Client P&L Report, bulk net revenue updates, and guardrail management.
• Modernized five siloed desktop applications into a single centralized web platform for a licensing organization, helping shift delivery from roughly one annual release to a two-week agile release cadence.
• Redesigned a proprietary scanner-dependent Direct Store Delivery workflow used across 115 East Coast stores as a native Android experience, eliminating dependence on end-of-life hardware and enabling independent app and device rollouts.
• Designed an end-to-end direct-to-consumer e-commerce experience that created a new sales channel and enabled the client to capture margin previously lost to third-party resellers.
• Lead UX for AI-enabled enterprise workflows involving large document collections, structured extraction, review, analysis, and downstream decision-making, with emphasis on accuracy, auditability, transparency, and appropriate human oversight.
• Design iterative run → evaluate → adjust workflows that help users and domain experts assess AI output quality, refine configurations, and improve results over time.

Code.gov — Office of Management and Budget / General Services Administration

• Served as UX Designer, Product Owner, and Team Lead for Code.gov, helping define and deliver the federal platform supporting the U.S. government's open-source software initiative.
• Led user research and discovery including stakeholder interviews, personas, journey mapping, affinity mapping, collaborative sketching, and prioritization.
• Translated research into product requirements, user flows, wireframes, interactive prototypes, and high-fidelity designs while balancing user needs, federal requirements, technical constraints, and delivery priorities.
• Partnered with government stakeholders and engineering teams to prioritize requirements and guide concepts from discovery through implementation.

EPA SDWIS Prime — U.S. Environmental Protection Agency

• Led UX design and prototyping for modernization of the Safe Drinking Water Information System (SDWIS) Prime web application.
• Created a high-fidelity interactive prototype that allowed stakeholders and users to experience proposed workflows before development.
• Facilitated workshops and feedback sessions to validate concepts, identify usability issues, and refine workflows before significant development investment.